I'm Nancy Marmolejo, creator of Heard and The Listening Essentials Quiz. For over a decade, I've worked with mission-driven leaders to support and develop their interpersonal and leadership skills.

Over the years, I saw a common thread: when listening improved, everything else improved. Engagement increased, miscommunications went down, teammates got along better, and productivity goals were met. With case study after case study, I made it my mission to develop this body of work and share it with the world.

But here's a plot twist: I wasn't always a great listener! I grew up in a big family where silence was awkward and interrupting was normal. My report cards said "talks too much" every year.

Learning to be present, patient, and thoughtful with my words? That took training.

• I took courses in facilitation and coaching.
• I went through extensive training to become a licensed counselor.
• And I’ve spent years deliberately practicing how to show up differently.

Here's what matters: it was possible. 

Now I teach other leaders to make this shift—through real awareness, practical tools, and habits that stick. 

If I can do it, so can you!